Thank you for choosing tekhron.shop. We are committed to providing you with high-quality products and services, and your satisfaction is our top priority. If you are not satisfied with your purchase or there are quality issues, we are happy to offer a refund. Please read the following refund terms carefully:
- Refund Conditions
If you discover a quality issue with the product within 7 days of receiving it, you are entitled to a refund or exchange.
All returned items must be unused, in their original packaging, and with all original labels and accessories.
- Return Process
Please contact our customer service team via email, informing them of your refund request and order number.
Our customer service team will respond within 48 hours, providing you with the review and processing details for your refund application.
- Return Address
Please send the returned item to the following address:
1805 OWENS ST, GREENSBORO, NC 27405
If you encounter any problems during the return process, please feel free to contact our customer service team. - Shipping Costs
Please note that return shipping costs are usually borne by the customer unless it is due to incorrect delivery or a product quality issue.
Once we receive the returned goods and confirm that they meet the refund conditions, the refund will be returned to your original payment account.
- Processing Time
The processing time for a refund request is typically 7 business days. Please note that your bank or payment platform may require additional time to complete the refund.
We hope you have a satisfactory shopping experience. If you have any questions, please feel free to contact our customer service team; we are happy to assist you.